Contact Us

Give us a call, or send an email using the form below. If you prefer to write to us, our mailing address is:

Voya Financial Lifeline
P.O. Box 535405
Pittsburgh, PA 15253-5405

Call Us

Customer Service : 800-625-7440

Experienced professionals will answer your questions about your Personal Transition Account.

Financial Guidance : 866-906-1362 - Option 3

If you don't already have a financial advisor, please consider taking advantage of our Financial Guidance provided by Voya Financial Advisors, Inc.

Hours of Operations

Customer Service Representatives are available 8:00 a.m. to 7:00 p.m. EST, Monday through Friday.

Email Us

Complete the form below to submit any questions or comments you may have. You can also send an email to FinancialLifeline@voya.com.

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Account Login


You will need your user ID and password to log in to your Personal Transition Account.